We at Ayamour Ltd care deeply about your privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too and so we provide settings that allow you to choose how certain information is used by Ayamour Ltd. This policy explains our privacy practices for Ayamour.co.uk (we’ll refer to Ayamour.co.uk as the “Site”).
Export of Data
By using Ayamour Ltd, you authorise Ayamour Ltd to use your information in the United Kingdom. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those applying in the country in which you reside. We will only transfer personal data to these countries where permitted to do so by law and we will take steps to ensure that your personal information continues to enjoy appropriate protections.
Information Collected or Received
To use our platform, you will need to provide us with a valid email address and you may be able to choose a username. Depending on the services you choose, we may collect additional information, for example: information in private channels like Conversations, billing or payment information, a telephone number, and a physical address. Please note that for security and performance reasons, such content may need to be accessed by certain Ayamour personnel from time to time.
Your username is publicly displayed and connected to your activity on the Site. Other people may see the date you joined; ratings, reviews and related photos for items you purchased.
You may connect to the Site with an external application, in which case Ayamour Ltd may receive information from that other service, as explained below.
We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. For more information about cookies, see our Cookies Policy.
Uses and Sharing
We use the information that we gather from our users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your reviews and direct messages to improve our services; we use your email address to communicate with you.
Your personal information is always held securely and Ayamour Ltd will not sell or disclose your personal information to third parties. You can unsubscribe from being contacted by Ayamour Ltd at anytime by contacting our customers service team on firstname.lastname@example.org.
You have the right to request Ayamour Ltd to change or remove your personal information. You may review and change your information in your account settings, and you may remove certain optional pieces of information.
You may control the receipt of certain types of communications from Ayamour Ltd in your account settings.
Information Collected or Received
As an Ayamour customer, you are required to provide a valid email address at registration that represents your identity on the Site.
Depending on which services you choose to use, Ayamour Ltd may require additional information to provide the service, such as a billing and payment information (including billing address, telephone number), a telephone number, and/or a physical postal address.
Ayamour Ltd automatically receives and records information from your browser or your mobile device when you visit the Site such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps and stores it in log files. We may combine this automatically collected information with other information we collect about you. This information helps us to prevent fraud and keep the Site secure, analyse and understand how the Site works for customers and visitors, and provide a more personalised experience for our visitors.
Some visitors may connect to the Site or register an account using an external third-party application, such as Facebook. Ayamour may receive data from those connected third-party applications. Connecting your Ayamour account to third-party applications or services is optional, and when you connect your account to an external app, you will be granting Ayamour Ltd permission to receive information from the third-party applications. You can also choose to share some of your activity on Ayamour Ltd on certain social media networks which are connected to your Ayamour account. You can modify your settings and revoke your permission under your Ayamour Ltd account settings.
We do not have access to your banking or credit card details and we do not store any of your bank/credit card or bank account details. This information is processes securely when a transaction is made via our payment partners PayPal or World Pay who process these details as part of a transaction made on our website.
Choice & Control
For various reasons, Ayamour Ltd may send you messages about our services. Some of these messages are required, service-related messages for members (such as transaction messages or legal notices). Other messages are not required, (such as newsletters), and you opt out of receiving non-required messages at any time by letting our customer service team know.
Messages from Detangled Hair
On occasion, Ayamour Ltd will contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Ayamour Ltd may contact you by telephone to provide a transaction related issue if you give us permission to call you. Additionally, Ayamour Ltd may send you an SMS message or physical mail in order to provide you with customer support. You may update your contact preferences in your account settings.
Some messages from Ayamour Ltd are service-related and required for members. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with the Ayamour support team. You may not opt out of receiving service-related messages from Ayamour Ltd, unless you close your account.
Ayamour Ltd may also send you messages related to certain features or your activity on the Site or Apps. Ayamour Ltd may send you news or updates about changes to our Site, Apps, or services. From time to time, we may develop new types of messages and share them with you to inform you about our services. Primarily, cutomers will receive these messages via email or push notifications through the Apps, but you may choose to opt out of receiving different types of messages by letting our customer service team know.
Ayamour Ltd offers optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, you will receive newsletters from us. Members may subscribe or unsubscribe from optional newsletters under account settings or by following the instructions contained in the newsletter emails.
Information Uses, Sharing & Disclosure
We respect your privacy. Ayamour Ltd will not disclose your name, email address or other personal information to third parties. We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication.
Ayamour Ltd limits access to your personal information by Ayamour Ltd personnel to those whom we believe reasonably need that information to provide products or services to you or in order to do their jobs.
Regardless of what country you reside in or supply information from, you authorise Ayamour Ltd to use your information in the United Kingdom. Please be aware that the privacy laws and standards in certain jurisdictions may differ from those applying in the country in which you reside.
Ayamour Ltd follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Ayamour Ltd receives it. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.
Ayamour Ltd will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want Ayamour Ltd to use your information to provide you services, you may close your account. Ayamour Ltd will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable general data protection law, we may update or delete your personal data accordingly. We’ll respond to your request within a reasonable time frame.
We may update this policy from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes on the Site (2) sending you an email or message about the changes. That way you can decide whether you want to continue using the Site. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Site or App following the changes constitutes your acceptance of the updated policy.
Contact Ayamour Ltd
If you have questions or suggestions about personal information you can contact Ayamour Ltd's Customer service by sending an email to email@example.com.